Warranty and withdrawal

(1) You can use the right of withdrawal within 14 days of receiving the goods.

(2) If you are using the right of withdrawal and it is not related to the product or service compliance with the terms of the contract, it is your responsibility to cover costs associated with the return of the goods.

(3) The right of withdrawal does not apply in the following cases:

  • if you have purchased tinted paints. Tinted paints are prepared individually for each customer according to the customer’s desired tone. 
  • for goods whose packaging is opened or damaged, or which have been improperly stored.

(4) We guarantee the delivery of the original manufacturer’s product tinted according to your desired tone. Please note that the tone displayed on screen or on mobile devices does not always correspond to the tone in nature.

(5) It is your responsibility to store and apply the product in accordance with the Description of the product and Safety data sheets to be read at each product on site www.kraso.com/en

(6) If you have any additional questions or require further clarification, please, do not hesitate to call the expert of www.kraso.com/en by e-mail: info@kraso.com